Terms of Use

Last updated: April 2026

These terms of use govern your use of the Brilliance Crest website and services. By accessing our website or engaging our services, you agree to these terms. Please read them carefully.

About These Terms

These terms create a legal agreement between you and Brilliance Crest. They apply to your use of our website and any services you purchase from us. Additional terms may apply to specific services, which will be provided separately.

If you disagree with any part of these terms, you should not use our website or services. Continued use constitutes acceptance of these terms.

Who We Are

Brilliance Crest is a professional benefits assistance service operating in the United Kingdom. Our registered address is 14 Wellington Place, Leeds, LS1 4AP. You can contact us at [email protected].

We provide expert assistance with benefits applications, appeals, tribunal representation, and related services across England, Scotland, Wales, and Northern Ireland.

Services We Provide

Our services include but are not limited to:

• Eligibility assessments for benefits and social payments
• Preparation and submission of benefit applications
• Mandatory reconsideration representation
• Tribunal preparation and representation
• Change of circumstances support
• Ongoing case management
• Emergency payment applications
• Upper tribunal appeals

Detailed descriptions of each service, including pricing, are available on our services page. We reserve the right to modify, suspend, or discontinue services with reasonable notice to existing clients.

Service Limitations

While we provide professional assistance, certain limitations apply:

• We cannot guarantee outcomes as final decisions rest with government agencies and tribunals
• We are not solicitors and do not provide legal advice beyond our area of expertise
• We cannot expedite government processing times beyond normal procedures
• We cannot represent you in criminal matters or non-benefits legal proceedings
• We do not handle immigration or nationality matters

If your case requires services outside our scope, we will inform you and suggest appropriate alternatives.

Client Responsibilities

When using our services, you agree to:

• Provide accurate, complete, and truthful information
• Disclose all relevant circumstances that may affect your claim
• Respond promptly to requests for information or documentation
• Inform us immediately of any changes to your circumstances
• Attend appointments and meetings as scheduled
• Pay fees according to agreed terms
• Treat our staff with respect and courtesy
• Follow our advice and recommendations where appropriate

Failure to meet these responsibilities may affect our ability to assist you effectively and could result in service termination.

Fees and Payment

Our service fees are clearly stated before engagement. Fees typically cover specific services and are payable as agreed in your service contract.

Payment terms:

• Payment is generally required before work commences
• Payment plans may be available for more expensive services
• We accept bank transfers and major credit or debit cards
• Fees are inclusive of VAT where applicable
• Late payment may incur additional charges or service suspension

Our fees cover our professional time and expertise. They are not contingent on outcomes, as we cannot control government decisions.

Refund Policy

Our refund policy depends on the stage of service delivery:

• Full refund available if we have not commenced work on your case
• Partial refund reflecting work completed if services are cancelled mid-process
• No refund for completed services regardless of outcome
• Refunds processed within thirty days of approval

We aim to be fair and reasonable in refund situations. If you're dissatisfied with our services, contact us to discuss options before requesting a refund.

Service Termination

Either party may terminate our service relationship under certain circumstances:

You may terminate:

• At any time by providing written notice
• Fees paid for incomplete work will be addressed according to our refund policy

We may terminate:

• If you provide false or misleading information
• If you fail to pay agreed fees
• If you behave abusively toward our staff
• If continuing would breach professional or legal obligations
• If you consistently fail to provide requested information

We will provide written notice before terminating services except in cases of abuse or serious misconduct.

Confidentiality

We maintain strict confidentiality regarding your personal information and case details. Information is shared only when:

• Necessary for your benefits claim with government agencies
• Required by law or court order
• You provide explicit consent
• Essential for professional consultation on your case

Our confidentiality obligations are detailed in our Privacy Policy and GDPR compliance documentation.

Website Use

When using our website, you agree to:

• Use the site only for lawful purposes
• Not attempt to gain unauthorized access to any systems or data
• Not transmit viruses, malware, or malicious code
• Not use automated systems to access or scrape content without permission
• Not impersonate others or misrepresent your affiliation
• Not interfere with other users' access to the site

Violation of these terms may result in access restriction and potential legal action.

Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by or licensed to Brilliance Crest. This content is protected by copyright and other intellectual property laws.

You may:

• View and print content for personal, non-commercial use
• Share links to our pages through normal browser functions

You may not:

• Reproduce, republish, or redistribute our content without permission
• Modify or create derivative works from our content
• Use our content for commercial purposes
• Remove copyright or proprietary notices

External Links

Our website may contain links to external sites for your convenience. We are not responsible for the content, accuracy, or privacy practices of third-party websites. Links do not imply endorsement or affiliation.

When you leave our site, we encourage you to review the terms and privacy policies of any sites you visit.

Disclaimers

While we strive for accuracy and quality, certain disclaimers apply:

• Website content is provided for general information and does not constitute specific advice for your situation
• We make reasonable efforts to ensure accuracy but cannot guarantee error-free content
• Benefits law and policy change regularly; website information may not reflect the most recent developments
• We do not warrant that the website will be uninterrupted, secure, or free from errors

For advice specific to your circumstances, contact us directly rather than relying solely on website content.

Limitation of Liability

To the extent permitted by law, our liability is limited as follows:

• We are not liable for government decisions regarding your benefits claims
• We are not responsible for delays or actions by government agencies
• Our maximum liability for service-related issues is limited to the fees you paid for the affected service
• We are not liable for indirect, consequential, or incidental damages

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or matters that cannot be excluded by law.

Professional Standards

We adhere to professional standards set by relevant advice sector bodies. Our advisors maintain appropriate qualifications and engage in continuing professional development.

We maintain professional indemnity insurance and operate according to established codes of conduct in the benefits advice field.

Complaints Procedure

If you're dissatisfied with our services:

• Contact your advisor directly to discuss your concerns
• If unresolved, escalate to our complaints officer at [email protected]
• We will investigate and respond within thirty days
• If still unsatisfied, you may contact relevant regulatory or professional bodies

We take complaints seriously and use them to improve our services.

Data Protection

We process personal data in accordance with UK GDPR and Data Protection Act 2018. Detailed information about data handling is available in our Privacy Policy and GDPR compliance documentation.

By using our services, you consent to data processing as described in those documents.

Force Majeure

We are not liable for failures or delays caused by circumstances beyond our reasonable control, including:

• Natural disasters or severe weather
• Pandemics or health emergencies
• Government actions or legal restrictions
• Strikes or labor disputes
• Technology failures or cyber attacks
• War, terrorism, or civil unrest

We will make reasonable efforts to minimize disruption and notify you of significant delays.

Amendments to Terms

We may update these terms periodically to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated through:

• Prominent notice on our website
• Email notification to existing clients
• Updated effective date on this page

Continued use of our services after changes take effect constitutes acceptance of revised terms.

Severability

If any provision of these terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary, and remaining provisions will continue in full effect.

Entire Agreement

These terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Brilliance Crest regarding use of our website and services.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you reside in Scotland or Northern Ireland, local consumer protection laws also apply where relevant.

Contact Information

For questions about these terms or any aspect of our services:

• Email: [email protected]
• Address: 14 Wellington Place, Leeds, LS1 4AP, United Kingdom
• Office hours: Monday to Friday, 9:00 AM - 5:00 PM